Support Policy

Support Contact

The official support channel is the Storefolk support form. Use that form for setup questions, bug reports, and documentation corrections.

Response time: within 1 business day.

Email support@storefolk.co is available as a secondary channel if the form is unavailable.

Included Support

• Theme installation questions.
• Theme setting guidance.
• Bug reports for unmodified theme code.
• Documentation corrections.

Not Included

• Custom development.
• App configuration outside Stamina theme surfaces.
• Unsupported code edits made after installation.
• Product, legal, nutrition, or compliance advice.

Before Contacting Support

Include the theme version, store URL, affected template, screenshots, and steps to reproduce the issue.